1. OBJECT

The purpose of these General Conditions (hereinafter “Conditions”) is to regulate the relationship between CRYS COMPOSITES (hereinafter “My-Dune”) and you (hereinafter the “Customer”), relating to all transactions made through the website www.my-dune.com, owned by My-Dune.

The contracting of any product offered on the aforementioned website implies the unreserved acceptance by the Client of these Conditions, as well as the Special Conditions that, if applicable, may apply to specific products and/or services.

My-Dune reserves the right to modify these Terms and Conditions at any time without prior notice. Therefore, we recommend that the Customer periodically review them before making any purchase to ensure that he/she understands the terms that will be applicable to such transaction.

1. IDENTIFICATION

My-Dune, in accordance with the provisions of Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce (LSSICE), informs its users of the following legal information:

• Company Name: CRYS COMPOSITES, S.L.U.
• Trade Name: My-Dune
• VAT NUMBER: B01591379
• Registered Office: Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA (SPAIN).

2. COMMUNICATIONS

To establish communication with us, My-Dune makes available to customers and users the following means, guaranteeing an efficient and personalized service:

• Customer Service Mobile: +34 686 696 918
• Email: duneskimboards@gmail.com
• Address: Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA.

Notifications and communications made by users to My-Dune will be considered effective and valid for legal purposes when they are made through any of the aforementioned channels.

3. PRODUCTS

The products offered by My-Dune are presented with their corresponding description, main features and price on our website.

My-Dune reserves the right to determine, at any time, the range of products available to customers. This implies that My-Dune may add new products to the existing ones without prior notice, as well as remove or temporarily suspend any of the current products.

To contract the services offered in www.my-dune.com, the user must follow the instructions provided during the purchase process, implying the reading and acceptance of all the general and particular conditions established in our website.

4. AVAILABILITY AND SUBSTITUTIONS

My-Dune undertakes to guarantee the availability of all products advertised through www.my-dune.com. However, in the event that any product ordered is unavailable or out of stock, the customer will be informed via the e-mail address provided at the time of registration as soon as possible.

In case of unavailability of the product, and having informed the customer, My-Dune will be able to supply a product of similar characteristics without price increase. The consumer may accept or reject it, exercising his right of withdrawal and termination of the contract.

If all or part of the order is not available, and the customer rejects the replacement products, the refund of the amount paid will be made in the same way in which the payment was made.

If My-Dune is unjustifiably late in refunding the amounts paid, the consumer may claim double the amount owed.

Configurable products will not be delivered within the deadlines established on the website. At the time of purchase, the customer will be informed by the e-mail address provided at registration of the manufacturing time and delivery terms.

5. RECRUITMENT PROCESS

To make any purchase at www.my-dune.com, the customer must be of legal age. The steps to follow to make the purchase are described below:

1. Selection of product/s in stock. (Customized product contact us)
2. Check the cart.
3. Enter your personal data.
4. Selection of the payment method.
5. Acceptance of the general conditions of sale.

My-Dune will create an electronic document that formalizes the purchase and will make it available to the customer, sending an email with the details at the end of the process. This document will be referred to as “The Contract” and will be archived in digital format. The customer is advised to print and/or keep a copy of the general terms and conditions, as well as the acknowledgement of receipt sent by My-Dune by email.

BILLING

The customer consents to receive the invoice in electronic format, which will be sent to the e-mail address provided. The customer may revoke this consent at any time and request the invoice in paper format by sending a request via e-mail.

6. DELIVERY OF PRODUCTS

The order will be delivered to the address designated by the customer at the time of contracting, according to the chosen method.

The scope of delivery includes the following areas: Those countries or regions that appear in the data collection drop-down list. Countries belonging to the European Economic Area (EEA) continue to be added. For all other geographic areas outside the EEA, please contact My-Dune to evaluate the possibility/availability.

Our commitment to delivery times is 2 to 8 days maximum. For orders placed after 13:00 the delivery time will be extended by 24 hours. The deadlines described above are for products that are in stock, otherwise you will be informed by e-mail of the approximate preparation/shipping and delivery time or we will propose an equivalent substitute product, if possible.

Lead times for customized products are 3 to 6 weeks.

Delivery times may vary for reasons beyond the control of My-Dune, whether due to general and/or sectoral strikes, the calendar of national, provincial or local holidays, as well as atmospheric phenomena that prevent the normal development of the logistic activity of transport, in any of its modalities.

My-Dune reserves the right to vary the type of shipment and the carrier by which the shipment is made, regardless of what is stated on this website and provided that it does not involve a manifest prejudice to the customer. Any change/modification in the form, dates or transport company will be communicated to the customer by e-mail.

7. PRICES, EXPENSES AND TAXES

Prices for services available at www.my-dune.com are presented in Euros, unless otherwise indicated, and will remain in effect for the stated period, except in the case of typographical errors.

The final prices of all services, including features, offers, promotions and discounts, are detailed in the description of each of the services offered on the website.

• VAT is included in the price of the products.
• The VAT rate is 21%.
• Shipping costs: Shipping costs will be detailed in the purchase process and will depend on the place of delivery.
• Other additional costs: Shipping costs to areas outside the European Customs Union do not include import costs (customs duties), which will be paid at destination by the recipient of the goods.

Product prices are subject to change at any time. In this case, the price to be applied will be the price in effect on the date the order was placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes his acceptance.

8. PAYMENT METHODS

These payment methods are available to you:

1. By credit or debit card

You can pay immediately through our Bank’s SSL secure payment gateway. If any refund or cancellation of the order is necessary, the amount will be reimbursed through the same payment card.

1. By bank transfer

By cash deposit or bank transfer in favor of My-Dune. The customer’s name and order number must be indicated at the time of the transfer.

1. • Bank: BANCO SANTANDER
   • IBAN: ES84-0049- 0645-4027-1000-4879
   • BIC: BSCHESMMXXX
   • Owner: CRYS COMPOSITES, S.L.U.

1. PayPal

The payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct.

9. CANCELLATION AND RETURN POLICY

According to the regulations, the consumer and user shall have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without stating the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the text referred to in the General Law for the Defense of Consumers and Users.

This right of withdrawal does not apply to, among others:

• Contracts for the supply of products made to the specifications of the consumer and user or clearly personalized.

The customer shall have a maximum period of 14 calendar days from the day of receipt of the goods or product ordered to inform My-Dune of his desire to withdraw from the contract.

The withdrawal implies that, My-Dune will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions listed above)..

During this period, the consumer will communicate to the entrepreneur his decision to withdraw from the contract by filling out the form at the end of this point and sending it to the e-mail address of My-Dune.

My-Dune will communicate to the consumer on a durable medium an acknowledgement of receipt of such withdrawal.

In order to return a product, it is essential that it is in perfect condition and in its original packaging (with the seal and/or film intact, as well as its corporate tape, if applicable), with all its accessories and without having been used.

Once we receive your request, we will contact you with the details of the return.

The customer shall bear the costs of returning the goods.

Go to the withdrawal form

RETURNS

In the event that the consumer/user wishes to return the product for lack of conformity, he/she must communicate this within 3 working days of receipt and in any case the return must be approved by My-Dune. When the consumer/user wishes to return the purchased product, he/she must notify My-Dune’s customer service, either by telephone or through the e-mail address listed in the communications section, all without prejudice to the provisions of Articles 114 and following of the LGDCYU.

To return products you must send them to the address; Calle Ripollés. 24 – 17486 Castelló d’Empuries – GIRONA with its original packaging and in the same condition in which it was received and with a copy of the purchase invoice. Once we receive the item(s) and verify that it meets all the above conditions, My-Dune will proceed to approve the return and proceed to refund the full amount paid by you, in the same form in which you made the payment. All costs generated by the return shall be borne by the consumer/user. You must also send by e-mail the completed form at the end of this section.

Customer Service hours are from 09:00 to 14:00 and from 16:00 to 19:00 from Monday to Friday.

The user/consumer is informed that My-Dune has official complaint, claim and denunciation sheets (Decree 121/2013 of February 26), which can be requested by any means.

Go to returns form

10. WARRANTY

The products purchased through www.my-dune.com are original, are not manipulated or modified in accordance with the legally established terms and enjoy a warranty period of 3 years from the date of delivery, which cover possible manufacturing defects of the product, as well as any damage caused during that period, provided that such damage is not attributable to the consumer / user, as well as those products that do not correspond to the order or purchase made.

In the case of second-hand products, the warranty period shall be 1 year from the date of delivery, also covering possible manufacturing defects and any breakdown that may occur during this period, provided that it is not attributable to the consumer/user. The warranty for second hand products shall not apply if the products have been manipulated or modified by the consumer/user.

All interventions/repairs carried out within the warranty period do not imply an extension of the initial 3-year term.

My-Dune guarantees that its e-commerce platform is technically prepared for the sale of products and/or services.

My-Dune makes every effort to ensure that the information (images and descriptions) appearing on the website are correct and reflect the qualities of the product, so the texts accompanying the images are the reproduction of information contained in the packaging, instructions for use or indicated by the manufacturer. Differences between images and products may be minimal and do not affect the essential characteristics of the products. The color of the products shown in the online store may differ from the actual color of the product.

In the event that the purchased product has any defect, deterioration, or imperfection not related to misuse, the consumer must notify the customer service of My-Dune, as soon as he becomes aware of it and always within the legally established period.

To make use of the warranty it is essential to present the invoice/tique of purchase.

Unless there is evidence to the contrary, delivery shall be deemed to have been made on the day shown on the invoice or purchase receipt, or on the corresponding delivery note if this is later.

In cases in which the use of the warranty is justified, the damaged product will be replaced or returned, according to the legally established terms. Any expenses incurred as a result of the return of this shall be borne by My-Dune.

For products of a durable nature, the consumer shall be entitled to an adequate technical service and the existence of spare parts for a minimum of 10 years from the date on which the product ceases to be manufactured, without the price of the spare parts being increased when they are applied in repairs.

To find out about the steps to follow in the event of problems or faults with a product, please contact My-Dune Customer Service.

To avoid problems with the installation or operation of the purchased product, make sure that you have followed the installation and operating instructions contained in the user manuals.

If, even so, the purchased product does not work properly, you should immediately contact the manufacturer’s customer service and technical assistance or, if applicable, the representative or distributor.

11. LIABILITY AND DISCLAIMER OF LIABILITY

The consumer and user has the right to the repair of the product, its replacement, price reduction or termination of the contract, according to the provisions of Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.

If the product is not in conformity with the contract, the consumer may choose between repair or replacement of the product, both free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the consumer may demand its replacement, a price reduction or the termination of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS

To file any complaint or claim with My-Dune, the customer should contact customer service. The necessary information will be made available to users for this purpose.

Pursuant to the EU Consumer Online Dispute Resolution rules and in accordance with Article 14.1 of Regulation (EU) 524/2013, the customer is informed that the European Commission provides an online dispute resolution platform, accessible at the following link: http://ec.europa.eu/consumers/odr/.

13. FORCE MAJEURE

My-Dune shall not be liable for any failure to perform or delay in performing any of our obligations under a contract where such failure or delay is due to events beyond our reasonable control (“Force Majeure”).

Force Majeure shall mean any act, event, failure to exercise, omission or accident beyond our reasonable control, including, but not limited to:

• Strikes, lockouts or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Inability to use trains, boats, airplanes, motorized transport or other means of transportation, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or authority.

Our obligations under the contracts will be suspended during the period in which the Force Majeure continues, and we will have an extension of time to fulfill such obligations for a period of time equal to the duration of the Force Majeure situation. We will use all reasonable means to end the Force Majeure situation or to find a solution that allows us to fulfill our contractual obligations despite the Force Majeure.

14. LIMITATION OF LIABILITY

My-Dune is not responsible for any damages that may result from:

• Errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to prevent it.
• Damages that may arise from the improper or inappropriate use of the website by users.
• The operability or problems in the e-mail address provided by the user to send the purchase confirmation.

In no event shall My-Dune be liable for any loss or damage arising from improper use of our products by users.

15. FINAL PROVISIONS

My-Dune reserves the right to modify the conditions set forth herein at any time, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published conditions.

16. SAFEGUARD CLAUSE

If any of the clauses included in these general conditions were to be declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, the rest of the general conditions subsisting in all other respects, and such provision being considered totally or partially as not included.

17. APPLICABLE LAW

The present conditions are subject to the Spanish legislation in force.

In case of any conflict or discrepancy in the interpretation or application of these Terms and Conditions or the content of the website in general, My-Dune and the user agree to submit, expressly waiving any other jurisdiction that may apply, to the jurisdiction of the Courts and Tribunals of the user’s domicile. If the user resides outside Spain, My-Dune and the user agree, also expressly waiving any other jurisdiction, to submit to the jurisdiction of the Courts and Tribunals of Girona.

The following regulations shall apply:

• Law 7/1998, of April 13, 1998, on General Contracting Conditions.
• Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users.
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and the General Data Protection Regulation (GDPR).
• Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce.

Information and documentation available in other language versions of this website is provided for information purposes only. In the event of any discrepancy between the content of these versions and the original Spanish version, the Spanish version shall prevail.

The reference language used will be Spanish.

Version 2.0 300824